QI Project Specialist (ED)

  • Norfolk, VA
  • Children's Hospital of The King's Daughters - Main Hospital
  • Emergency Department ER
  • Full -time - Days
  • 35005
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    • The QI Project Specialist works closely with the ED Dyad Leadership (i.e. Nursing Director and Division Chief) and the Medical Director of Quality Improvement to achieve the delivery of high-quality care by facilitating quality improvement and safety activities. These activities will include, but are not limited to, identifying opportunities for improvement, establishing and tracking methods of measuring improvement, analyzing the root causes of problems, developing and executing action plans, and developing strategies to sustain and spread the improvements. Reports to the Director of C/C Patient Care Services.

    • Acts as a change agent to lead, facilitate and support the improvement of clinical quality outcomes and patient safety of ED patients by collaborating with a variety of stakeholders.
    • Develops, validates, and analyzes outcome data as it relates to local and national benchmarks to identify areas for performance improvement.
    • Develops effective communication plans and tools that keeps those affected by changes informed of progress and challenges including, but not limited to, project owners, project sponsors, and ED team members.
    • Attends, participates, and intermittently leads ad hoc and scheduled meetings related to quality improvement activities.
    • Observes care processes, in person and virtually, to describe, analyze, and graphically display the current state of clinical care.
    • Assists with quality assurance and peer review activities as requested by ED leadership.
    • Assists with education and implementation of regulatory requirements as they pertain to quality and safety.
    • Performs other duties as assigned. 
    • Certification in quality management or patient safety (e.g. CPHQ, CQM, ASQ, Lean, Six Sigma) preferred. 
    • Bachelor’s degree required. 
    • Experience in Healthcare preferred.
    • Proven track record of developing and implementing projects using quality improvement principles and project management skills.
    • Intermediate proficiency with word processing (Microsoft Word), database software (Microsoft Excel), and presentation software (Microsoft PowerPoint) required. 
    • Willingness to receive continued education in Infection Control, Performance Improvement, clinical methods and clinical research methods pertinent to assigned project and role as QPC. 
    • Must have level of independence and assertiveness to assume leadership role in projects and able to function as part of a team. 
    • Patient care environment with exposure to environmental hazards including, but not limited to, excessive noise, dust or extremes in temperature.  Exposure the communicable diseases and moderately adverse working conditions due to patient related activities.

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