Referral Coordinator

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  • Norfolk, VA
  • Pediatrics Specialists Kempsville
  • Ped Specialists Kempsville 611
  • Full -time - Days
  • 27600
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Summary

General Summary: Greets, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices.  Serves as a coordinator, expert and liaison for patient and practice for referral coordination, scheduling and other office functions. Responsible for maintaining patient flow by coordinating referral and appointments. Responsible for accurate data collection, documentation, and data retrieval with computerized and paper systems.  Ability to performs registration processes, insurance verification, co-payments, authorizations, and referral inquiry functions.  Assists in maintaining medical records and filing systems. Assist with clerical and secretarial support.  Interfaces with multiple departments. Reports to Practice Manager/Supervisor.

Experience, Education and Training Minimum: High school graduate or GED with 3 – 5 years of related experience required.  Ability to relate with the public and coordinate insurance and referral processes. Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.  Ability to sort and file materials correctly by alphabetical or numeric systems.  Knowledge of medical terminology and computer data entry skills required.  Knowledge of third party payer referral and insurance verification processes.

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