Call Center Representative

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Summary

GENERAL SUMMARY
- The Call Center Representative is responsible for marketing the hospital’s services to potential clients through telephone inquiries. Reports to the Call Center Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides inbound and outbound customer service communication utilizing complex telecommunication equipment.
- Facilitates referral of callers to appropriate health care providers.
- Facilitates, identifies and responds to code situations.
- Performs multifaceted administrative, clerical assignments for the call center.
- Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
- None required
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- At least one year in a related field.
- Must have excellent telephone skills and computer skills.
- Excellent skills in oral and written communication.
- Ability to interact effectively with all levels of hospital staff and the community.
WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
- Click here to view physical requirements.