Frequently Asked Questions
Yes, if you forgot your password, you can easily reset it. Just click Log back in! at the top right corner of any page on the career site. You'll be directed to the Login page, where you'll see a link for Forgot your password?. Click that link, enter your email address, and then check your email for directions to reset your password.
No, you don't typically need to log in to review jobs on a career site (although certain organizations may require it). A login is always required when applying for jobs on a career site.
No, you must have your own online profile in the system to complete a job application. When logged in to your profile, you can apply to multiple jobs listed on the organization's career site.
On many organizations' career sites, if you already have an online profile, you'll find out upon starting your job application:
If you DO have a profile, the system will confirm this once you enter your email address. Depending on the setup of the career site, you'll either be directed to the Login page—meaning you have a profile to log in to—or you'll be alerted via error message that your email is already attached to a profile. (The system does not allow multiple profiles with the same email address.)
If you DO NOT have a profile, you'll immediately be directed to build a new profile after entering your email address. Additionally, you can always contact the organization directly to ask if you have a profile or not.
Note: Your online profile can only be associated with one email address. If you're unsure if you have an online profile and regularly use more than one email, you may wish to enter multiple addresses on the career site to see if any are attached to an existing profile. Please do not create additional profiles for yourself with different email addresses.
Creating a Profile and Applying to Jobs
If you're a new applicant, you can create an online profile by clicking Apply for this job online on any listed job and following the steps presented to you.
Note: Some organizations will allow you to create a profile without applying to a specific job. For more information, review the Can I submit my resume for general consideration, rather than applying to a specific job section of this page.
If you're not logged in, you may be taken to an Enter Your Email page after clicking Apply for this job online. By inputting your email address, the system will identify whether you're a new applicant or a returning applicant with an existing profile. It will then direct you to the logical next step in your application.
You can submit your information in a few different ways. The options available to you may vary depending on how the organization's career site is set up. Options may include:
Uploading your resume (through your computer or through a cloud storage site like Google Drive, Dropbox, or Microsoft OneDrive), which allows the career site to parse your resume and fill in appropriate fields.
Filling out an online form, which allows you to enter your information into each field manually.
Available options will be presented to you on the Basic Information page of your application. The information you choose to include will become part of your online profile in the system.
To access your profile, log in to the career site of the organization you are applying to. After clicking Log back in! at the top right corner, you may see login buttons for up to four social sites (Facebook, Google, LinkedIn, Microsoft).
Note: In certain circumstances, you'll also be able to access your social login after clicking the Apply for this job online button on a job.
You can check your status by logging in to your profile and reviewing your candidate dashboard. The dashboard will display all positions you've applied to, along with the status of each one.
If you have any questions about your job status, you can always contact the organization you have applied to.
You can do this through the candidate dashboard in your online profile. In the Actions column, you'll see a Continue Application button next to all jobs in which you have an incomplete application. Clicking this button allows you to continue your application from where you left off.
Also in the Actions column, you may see a Withdraw button next to jobs for which you have a completed application. You can click this button to remove your name from consideration for the job.
Depending on how the career site is set up, the Actions column and buttons within that column may be labeled differently or may not be available at all.
Updating and Submitting Your Information
You can update your information by logging in to your existing profile and clicking the Update your profile button. This will bring up your profile page, where you can make updates to your personal information and/or resume. When finished, simply click Update Profile at the bottom.
For successful parsing of your resume, it is recommended that you put your name and contact information within the body of your resume (rather than within the header or footer of the document). Additionally, it is not recommended to put important text within tables, text boxes/shapes, images, or annotations.
Some organizations allow candidates to submit their resume for general consideration without applying to a specific position. This places your resume into the organization's recruiting system.
If the organization allows this, you will see a Connect with us or Submit your resume link on its career site, typically on the Welcome page. (If neither link is available, you must apply for a specific open position and follow the normal application steps.)
Searching for a Job
There are various ways to search for a job on the career site:
- Search by Title: A search that is used to search by job title only. Select a job title from the list that populates as you type to select a specific job or enter a job title and click find jobs to see all jobs that contain the words entered in the search field.
Advanced search: Additional filters can be used to narrow your search even further. If available, you can use any or all of the filters below:
- Job Family
If you choose to use more than one filter, your results will meet all of the criteria selected.
Managing Job Notifications and Communications
Navigate to the search jobs page, utilize the available filters to narrow your search criteria, then click the Set up Job Alert button. Then enter your email address and the frequency you would like to be notified when new jobs are available that meet your search criteria. You will receive a confirmation email confirming your job alert notification and subsequent emails as new jobs are available based on the frequency selected. You may unsubscribe from job alert notifications at any time by clicking the stop this notification link within the notification email.
Many email providers have increasingly stringent spam filters that can trap legitimate emails. This often includes emails sent automatically, such as job application confirmations or company newsletters; it can also include emails sent to you personally, such as interview invitations.
If you notice that emails from organizations you have connected with or applied to are going to your spam folder, you may need to adjust your spam filters.
The terminology and steps to take these actions will depend on your email provider, but the idea is generally the same—you need to find the email in your spam folder and indicate that either the message or its sender is not spam.
Tip: Each organization uses a company-specific email address to send out emails and notifications. If you've applied to multiple organizations that use iCIMS software, you may need to whitelist (or add to your approved sender list) the email address used for each organization. If you're unsure what that email address is, you can reach out to your point of contact at the organization.
Here are a few links to help you prevent and manage spam from some of the most common email providers:
Gmail: Mark or unmark Spam in Gmail
Microsoft Outlook: Manage and organize: Clean up Inbox
iCloud: iCloud: Manage junk mail