Education Coordinator – Patient Experience Services

GENERAL SUMMARY

The Education Coordinator for Patient Experience Services works collaboratively with the management team and health system education departments in identifying educational and/or learning needs of Patient Experience Services. Facilitates, instructs and evaluates educational programs in support of professional growth, maintaining competence and compliance with regulatory & policy changes. Maintains a mental health patient case load in the Children’s Pavilion. Reports to Manager of Child Life and Patient Experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Instructs, maintains and ensures appropriate documentation for learning episodes or educational processes. 
• Assists in the orientation process and program for staff.
• Continuously evaluates and modifies educational processes to meet the needs of the learner and organization.
• Serves as the trainer for required division trainings (to include, but not limited to, blood borne pathogens, CPI, N95 fit testing, service standards, diversity/equity/inclusion/belonging).
• Presents on patient experience and DEI-B topics to stakeholder groups across the enterprise.
• Utilizes the principles of adult learning, cultural diversity and individual learning styles in planning educational opportunities. 
• Plans, provides, and monitors individualized patient care in response to specific patient needs within a defined scope of practice. 
• Provides developmentally appropriate psychosocial and clinical care respective to the assigned patient population.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• Certified Child Life Specialist (CCLS)
• Certified Therapeutic Recreation Specialist (CTRS)
• Board Certified Chaplain (BCC)
• CPR Training required and/or must be obtained within 45 days of hire.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• For CCLS: Bachelor’s Degree in Child Life or a related field, as required for eligibility for certification by the Association for Child Life Professionals
• For CTRS: Bachelor’s Degree as required for certification by the National Council for Therapeutic Recreation Certification.
• For BCC: Master’s Degree as required for certification by the Board of Chaplaincy Certification.
• Minimum of three years of experience working in a healthcare setting. 
• Mental health experience preferred. 
• Increased Security Clearance may be required: FBI fingerprinting, criminal background check, and Child Protective Services registry search.

WORKING CONDITIONS

Patient care environment with exposure to environmental hazards including, but not limited to, excessive noise, dust or extremes in temperature. Exposure the communicable diseases and moderately adverse working conditions due to patient related activities.

PHYSICAL REQUIREMENTS
 

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