IS Application Support Specialist I
- Chesapeake, VA
- Chesapeake Support Services
- I.S. Clinical Applications
- Full -time - Days/Evenings - Holidays/ Weekends/ Rotating Holidays
- 36565
Summary
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GENERAL SUMMARY
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The Applications Support Specialist provides second level support for end users on computer applications as assigned. Reports to IS Clinical Applications Manager.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
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Works collaboratively to troubleshoot and develop solutions to end user issues through research, recognition and resolution processes.
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Develops and maintains Knowledge Database for resolving reported user / application problems.
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Coordinates technical resources in an effort to respond to client /application issues.
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Recommends application improvements and develops user documentation as necessary.
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Performs other duties as assigned.
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LICENSES AND/OR CERTIFICATIONS
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None
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MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
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Bachelor’s degree in related field or relevant training and/or work experience.
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Demonstrates knowledge of software support for end-users and technology concepts.
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Must have excellent written and verbal communications skills.
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Strong analysis, troubleshooting and problem solving skills necessary.
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Must be self-motivated and flexible.
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Ability to handle multiple assignments and prioritize effectively.
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WORKING CONDITIONS
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Normal office environment within the operations enclosure within the data center little exposure to excessive noise, dust, temperature and the like with exception of visits to the computer room.
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PHYSICAL REQUIREMENTS
