Diagnostic Services Care Coordinator
- Norfolk, VA
- Children's Hospital of The King's Daughters - Main Hospital
- Radiology Administration
- Full -time - Days
- 37154
Summary
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GENERAL SUMMARY
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The Diagnostic Services Care Coordinator is responsible for the scheduling of multiple locations and diagnostic modalities to include but not limited to: MRI, Mobile MRI, CT, PET/CT, US, Nuclear medicine, Fluoroscopy, Bone Density, Nutrition, Urodynamics, ABR, Nephrology US, Outpatient Infusion services and special procedures (e.g. cardiac & pectus MRI, MRE), with multidisciplinary teams including but not limited to sedation and anesthesia. Responsible for accurate data collection, documentation, and data retrieval. Reports to the Radiology Manager and functions under the general supervision of the nurse manager and/or Radiologists for clinical services.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
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Performs various patient care activities, accommodative services, and administrative functions to support the medical/diagnostic care of patients/families.
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Serves as patient/family and interdepartmental liaison for coordinating diagnostic imaging services.
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Assists with patient scheduling, registration, insurance authorizations and referrals.
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Works collaboratively with various departments, clinical personnel, and physician practices for scheduling & access related information.
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Obtains and maintains knowledge of multiple imaging protocols and contraindications to coordinate accurate scheduling of imaging exams.
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Creates/reviews patient history/medical information, presents order & relays pertinent patient information to radiologist sedation nurses and physicians.
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Performs screening for patients requiring sedation/anesthesia and communicates with healthcare team and patient/family regarding identified concerns.
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Verifies physician’s order & diagnostic testing for image protocol or changes to ensure accuracy of diagnostic imaging.
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Participates in on-going quality assurance, maintains regulatory requirements, and assists in establishing and updating applicable policies and procedures.
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Provides patient/family education to support diagnostic services.
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Serves as scheduling liaison and resource related to scheduling processes.
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Supports diagnostic scheduling staff for clinical coordination.
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Supports staff education, orientation and training.
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Updates scheduling templates as requested.
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Performs other duties as assigned.
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LICENSES AND/OR CERTIFICATIONS
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Current Virginia state license as a Licensed Practical Nurse (LPN) or Licensed Practical Nurse holding a Compact State license preferred.
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MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
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Minimum of three years of clinical healthcare experience required.
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Pediatric coordination experience preferred.
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Ability to effectively gather and exchange information in both oral and written communications to coordinate services within a multidisciplinary team and across all organizational levels.
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Proficient computer and data entry skills required.
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Ability to utilize scheduling software and maintain updated schedules.
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Possess superior time management and organizational skills.
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WORKING CONDITIONS
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Normal office environment with little exposure to excessive noise, dust, temperature and the like.
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PHYSICAL REQUIREMENTS
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