Security Supervisor
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Summary
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GENERAL SUMMARY
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The Security Supervisor is responsible for coordinating and directing the actions of security staff during a particular work shift. This role provides a safe and secure environment for patients, visitors, and staff, and requires situational awareness, assessment and interventional skills. The role entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy, safe environment. The Security Supervisor works in collaboration with all clinical teams, supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to the Security Operations Manager.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
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Coordinates and directs the actions of security staff during assigned work shift.
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Ensures the security of buildings and property through regular patrols and updates logs.
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Investigates incidents that occur on health system property.
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Performs the least restrictive verbal and physical de-escalation techniques necessary.
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Assists with evacuations in emergency situations requiring strength, stamina and flexibility.
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Generates reports and completes follow up on incidents as directed.
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Maintains and inspect alarms and safety equipment.
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Recommends human resources actions including hiring, employee relations and performance reviews to manager.
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Ensures patient safety by completing regular environmental assessment and periodic unit rounds.
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Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians[MG1] .
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Provides support to ensure a Safety Officer is present as needed for court proceedings[MG2]
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Assist with patient admissions in a timely, organized and client-centered fashion.
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Responsible for visitor management to include providing orientation, screening and badges for entrance[MG3] .
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Participates in debriefing of escalation events.
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Assist with patient transitions as needed.
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Works to establish a rapport with patients with the goal of de-escalation in mind.
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Attends change of shift and unit level huddles as requested.
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Performs risk assessments for incoming trauma or police involved patients.
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Performs additional duties as assigned.
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LICENSES AND/OR CERTIFICATIONS
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None required.
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MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
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High school graduate or equivalent.
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Approximately two to three years of progressively more responsible related work experience, or minimum of a Bachelor’s degree in Criminal Justice, Public Safety or other related discipline.
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At least two years of security officer experience required.
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Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred
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Military or Law Enforcement experience preferred.
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Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.
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Interpersonal skills necessary in order to assign work to subordinates.
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Must meet the insurability policy requirements to drive a CHKD vehicle.
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Must be able to pass the CHKD driving test within 30 days of employment.
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CPR Training required and/or must be obtained within 45 days of hire.
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CPI Crisis Prevention Training must be obtained within 30 days of hire.
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Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening Exam and annually thereafter.
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WORKING CONDITIONS
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Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.
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PHYSICAL REQUIREMENTS
